Get Help - Wholesale FAQs
Customer Service representatives are available to help you Monday-Friday: 9:00 AM to 4:30 PM, Pacific Standard Time.
Placing an Order
- Is online ordering safe?
- Can I place my order by phone?
- Does UnRuffledRx accept international orders?
- Why am I only allowed to choose a limited quantity?
- I'm having trouble logging in!
- Does UnRuffledRx ship internationally?
- My preferred shipping method isn't available!
- What do I do if my order was damaged during shipment?
- How do I know my order was received?
- How do I check the status of my order?
- Are the pictures on this site indicative of the product I will receive?
- What shelf life can be expected for nutritional supplements?
- I am a Wholesale Representative or distributor. How can I onboard to sell your products?
Is ordering online safe?
Shopping at UnRuffledRx.com is safe. When placing an order or browsing your account information on our site, the transmission information is encrypted using the best available Secure Socket Layer (SSL) technology, the most secure encryption technology currently available for electronic transactions. We use the same networks that retail stores use when you make a credit card purchase in person and we never store your credit card data. It's sent directly to our credit card processor, and we use a token they provide us (it's just random numbers and letters that are of no use to anyone else) to capture payment. To read more about the steps we take to ensure the safety and privacy of your online shopping experience, please read our Privacy and Security Policy.
Can I place my order by telephone?
Yes. While placing an order online will make it easier for you to track the status of your order and provide you with shipping discounts, you are welcome to call and place your order over the phone. You can call us at 1-719-650-0812 between the hours of 9:00 AM and 4:30 PM MST, Monday through Friday.
Does UnRuffledRx accept international orders?
Unfortunately, we can't accept online orders for supplements, only from the US (including Puerto Rico) and Canada at this time. However, international orders are welcome for bird collars with a minimum of $300. Orders can be placed online or by calling us at 1-719-650-0812 between the hours of 9:00 AM and 4:30 PM MST, Monday through Friday.
Why am I only allowed to choose a limited quantity?
The quantity selection box is designed to allow you to add up to 25 units of a particular item to your cart at once. If fewer units are available, you will only be able to select up to the amount we have in stock.
I'm having trouble logging in!
My preferred shipping method isn't available!
Most likely you have added a flammable item to your cart. Due to FAA restrictions, we cannot ship essential oils or liquid extracts via air freight. All packages containing these items must be shipped ground. If you wish to expedite the rest of your shipment, please place a separate order for the items you wish to expedite.
What methods of payment does UnRuffledRx accept?
For online retail orders, we accept MasterCard, Visa, Discover, and American Express. For payment options on wholesale orders, please read our Wholesale Policies.
Does UnRuffledRx charge sales tax?
Sales tax is charged on retail orders shipped to Colorado only. Wholesale orders shipped to Colorado will also be charged sales tax unless we have received a copy of your Seller’s Permit. You may email a PDF of your Sellers Permit to us. See link in header.
What do I do if my order was damaged during shipment?
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipment. We strongly recommend that you always inspect your shipment before accepting delivery. If any exterior damage is visible, we recommend that you refuse shipment; if there is interior damage, please contact us immediately.
How do I know my order was received?
When you place your order online you will see a printable confirmation at the end of the checkout process to verify that your order has been received. You will also receive an email confirming the receipt of your order shortly after your order has been placed. All orders placed through our website will also be listed under ‘Order History’ when you log into your UnRuffledRx.com account.
How do I check the status of my order?
You can check the status of your order at any time by logging into your UnRuffledRx.com account. If you aren’t already logged into your account, do so using the ‘login’ at the top of our site. Once logged in, select the ‘Order History’ option at the top of our site.
Are the pictures of your products indicative of what I will receive?
While all product photos were taken of products from our warehouse, please keep in mind that patterns on fabric may change and packaging may vary from lot to lot. If you are unhappy, for any reason, with the product you receive, you can return it for a full refund or credit.